Frequently Asked Questions

Destinade is a cloud computing and hosting provider specializing in high-performance web hosting, AI solutions, and digital transformation services. We help businesses of all sizes leverage cutting-edge technology to grow and succeed online.

Yes! We offer a 30-day money-back guarantee on all monthly hosting plans. If you're not satisfied with our service within the first 30 days, we'll provide a full refund, no questions asked.

Absolutely! You can upgrade or downgrade your hosting plan at any time through your client portal. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the change will take effect at your next billing date.

No hidden fees! The price you see on our pricing page is exactly what you pay. We believe in transparent, straightforward pricing. There are no setup fees, no surprise charges, and you can cancel anytime.

We accept all major credit cards including Visa, Mastercard, and American Express through our secure Stripe payment processor. All payments are encrypted and PCI compliant.

Your hosting plan automatically renews each month to ensure uninterrupted service. You'll receive an email reminder before each renewal. You can cancel anytime through your client portal, and you'll continue to have access until the end of your current billing period.

GTMetrix is an industry-standard tool for measuring website performance. Our Pro Accelerator plan includes expert optimization to ensure your site loads as fast as possible. This includes advanced caching, image compression, code minification, and CDN setup to achieve top GTMetrix scores.

Yes! All our hosting plans include free SSL certificates. SSL is essential for website security and SEO, and we make sure it's installed and automatically renewed for you.

Uptime refers to the percentage of time your website is accessible to visitors. We guarantee 99.9% uptime across all our hosting plans. This means your site will be down for no more than 43 minutes per month. We monitor all servers 24/7 and address any issues immediately.

Yes! You can use an existing domain name with any of our hosting plans. Simply point your domain's DNS to our servers (we'll provide instructions), or you can transfer your domain to us for easier management. The Growth Engine and Pro Accelerator plans include one free domain name if you don't have one yet.

We strive to respond to all support requests within 24 hours during business days. Priority support (Growth Engine and Pro plans) typically receives responses within 4-6 hours. For urgent issues on Pro plans, phone support is available for immediate assistance.

Yes! We offer a complete Website Migration Service for $250. We'll handle the entire migration process, including transferring all website files, databases, and email accounts with minimal downtime. This service is perfect if you're switching from another hosting provider.

While our hosting plans focus on infrastructure and performance, we do offer custom web development services. Contact us to discuss your project requirements, and we'll provide a personalized quote for website design, development, or redesign services.

The free domain included with Growth Engine and Pro Accelerator plans is available for .ca or .com extensions. If you need a different extension (like .net, .org, .io, etc.), please contact us and we'll provide pricing.

Professional email accounts use your domain name (e.g., [email protected]) instead of generic services like Gmail. This gives your business a more professional appearance. Growth Engine includes up to 5 accounts, and Pro Accelerator includes up to 25. We handle all the technical setup for you.

Yes! If you need more email accounts than your plan includes, you can either upgrade to a higher plan or purchase additional email accounts separately. Contact our support team for pricing on additional accounts.

Your hosting account is typically set up within minutes of payment. You'll receive an email with your login credentials and instructions to get started. If you're using our migration service or need custom configuration, setup may take 1-3 business days.

No technical knowledge is required! We handle all the complex technical details for you. Our client portal is user-friendly and intuitive. Plus, our support team is always available to help with any questions or issues you encounter.

We offer a 30-day money-back guarantee on all monthly hosting plans. If you're not completely satisfied within the first 30 days, simply contact us and we'll provide a full refund. We also offer flexible cancellation - you can cancel anytime and retain access until the end of your current billing period.